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SHIPPING AND RETURN

Shipping Policy

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At GreyFordShop, we aim to make delivery simple, reliable, and hassle-free.

We currently ship across the United Kingdom and selected international locations. Shipping availability may vary depending on the destination.

All orders are carefully processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During busy periods, processing times may be slightly extended.

We work hard to ensure your order arrives as quickly as possible.

Estimated delivery times:

  • United Kingdom: typically 5–12 business days

  • International Orders: typically 7–25 business days

Please note that delivery times may vary depending on customs clearance, courier operations, weather conditions, or remote delivery areas.

We proudly offer Free Delivery on selected orders and promotions. Shipping options and estimated timeframes will be displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier information.

Please allow up to 48 hours for tracking updates to appear.

For international orders, local customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the order total.

Please ensure your delivery details are correct before completing your order.

GREYFORDSHOP cannot be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information. If an order is returned due to address issues, additional shipping fees may apply.

While we always aim for timely delivery, occasional delays may happen due to courier services, customs inspections, weather disruptions, or peak periods.

We appreciate your patience and understanding in such cases.

Our support team is here to help.

📧 support@greyfordshop.com

Exchange and return

At GreyFordShop, we aim to keep shopping simple, fair, and hassle-free.

To provide a smooth customer experience, approved returns are issued as store credit in the form of a digital gift card, allowing you to shop again whenever you choose.

1. Refund Method

Approved refunds are issued as non-expiring digital store credit (gift card).

Store credit can be used on any future purchase across our store.

2. Store Credit Processing Time

Once your returned item has been received and inspected, approved store credit will be issued within up to 7 business days.

You will receive your digital gift card directly by email.

3. Return Eligibility

To qualify for store credit, returned items must:

  • Be requested within 7 days of delivery

  • Be unused and in their original condition

  • Include original packaging where applicable

Unfortunately, we cannot accept returns for:

  • Items requested outside the return period

  • Products returned damaged due to misuse

  • Items not in returnable condition

  • Shipping fees, customs charges, or taxes

4. Digital Gift Cards

Our digital store credits:

  • Never expire

  • Can be used on any future order

  • Are simple and easy to redeem at checkout

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Our team will review the issue and work quickly to provide a suitable solution.lp.

📧 support@greyfordshop.com

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